how to return items to flexshopper

According to your own website it shows that you all try to make contact before the account is sold and none of this was done. On Sunday 03/19/2023 a payoff amount of $44.61 was processed to close out lease # 2A8832BB7CC27. That was ANOTHER lie. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. I paid in full. We are a lease to own company that provides consumers with 3 payoff options.1. I had been emailing ***** directly wondering what was happening with my account. He reversed some nsf fees he said. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. So far I am pleased with the way they have treated me with a couple issues I had. Placed an order 3 times for pickup from Best Buy. I dont have the funds! I got tires in December and i used flexshopper for the first and only time. I paid off 2 items. * Prices and quantities are subject to change Please provide The lawyers don't charge you at all because they win easily with these clowns. FlexShopper offers easy weekly payments for the top brands you want at I will for sure be reporting them for harassing me! See details. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. An initial security deposit and/or payment may be required. I already paid off one item and wanted to order something else. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Well guide you through the process. Verification can help ensure real people write reviews about real companies. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! Applying won't affect customer's FICO score. Items are delivered to your door step or pick up in store! If I could give this company a -100 rating I would. This company does not typically respond to reviews. I am willing to never purchase from them. I'm ready to change my billing info and give up on them let them come for me for what's owed. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. We appreciate you reaching out to us and apologize for any inconvenience that occurred. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. For FlexShopper, the positive return on capital employed ratio of 0.25% FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. They are stealing plain and simple. There are no hidden fees and easy weekly payments. Home How It Works FlexShopper: How It Works. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. FlexShopper has furniture for every room in your house. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. I paid my bill and they stopped billing and then pick it back up and then stop again which caused my bill to be double and it was their fault, I have never stopped payment not one time but they purposely stop taking payment for my bill to become more expensive. They're scammers in America. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. Lease to Own the Brands you Love! So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires its been about 30 something weeks from December to now which its the last days of August so 30 something weeks $34 a week and I still owe 550 on 700 dollar tires this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! WebHow Does FlexShopper Work? WebCancel items from a transaction. We are happy to update your payment cycle. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. 2 You will be given a credit for one weekly payment. You can also lease refurbished, re-certified and some used items if you choose to do this. Their customer service team is excellent and always willing to help with any issue you may have. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. We'd like to better understand the experience you had and resolve all of your concerns. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. Website says they will attempt to charge my "primary" payment method when a payment is due. They also call at least 5 times a day which is harassment. The fact that they dint have it until just few weeks ago is evidence. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. Mention this review and we will be sure to get your concerns resolved right away. I believe this company purposely hides balances so they can continue to charge. On 08/04/2022, the customer made a partial payment. NO HELP from both calls. I called to get confirmation of a order request because I did not see it on my account. It goes against our guidelines to offer incentives for reviews. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. For each friend that makes their first purchase Start Sharing Were happy to help! My account shows completed but once i contacted then 2 mysterious payments are now due. Wrong of me telling them that. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Though we normally aim to deliver a great experience, it seems we missed the mark this time. We apologize for the recent experience with FlexShopper. SAVE YOURSELF THE HASSEL.Update: I still would not recommend this company unless you read all the fine print. Our goal is to help consumers with bad credit get goods they want through a Lease. Limited metro delivery areas. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. I sent a copy of lease and a copy of my rental insurance with new address. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. Now they "wanna fix it". They are a bad option even if your in a bind an unable to finance elsewhere. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. Lease agreement with clear payment terms. My new 'early purchase option" was 1100 dollars!? If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. 2022 FlexShopper, LLC. I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? This company is a complete SCAM! I have paid off one item early to close it out 3 times just to be told I owe more. Rep explained the process clearly. BBB Business Profiles are subject to change at any time. WebShopping on the FlexShopper marketplace is easy. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Because their site says that I was excluded. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. BBB Business Profiles generally cover a three-year reporting period. You can choose to pay a lump-sum to complete the purchase ahead of the deadline if your financial situation changes and you no longer want to make weekly payments but enjoy owning the product sooner. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. Haven't order because the interest is almost triple what the item was worth. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. Please use our official support contact if this is in regards to order or billing questions. Our team of highly trained experts has the knowledge and passion to help. The transit time will vary by delivery address. I will order and pay. 5 Good credit is not necessary but not everyone with bad credit is approved. 2 You will be given a credit for one weekly payment. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. We appreciate your business and sorry to hear about the issue you are having. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Please help me because I am still paying for merchandise that I have yet to receive , VERY UNPROFESSIONAL. The lease was closed on 03/20/2023, and the payment was posted successfully. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Once this is over I will never use them again. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. You can end your lease agreement early by choosing an Early Purchase Option. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. I will never ever support flex shopper again! I have been shopping her for awhile. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. [14] Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. I am unwilling to pay for a new license for that reason. Yes! They will work with you on payments. I Received the Wrong It should be clearly displayed somewhere in the body of the email. Good credit is not necessary but not everyone with bad credit is approved. Very disappointed. This can be done by calling (855) 353-9289 option 1 for Billing. Message to address your concerns. Check out this quick video to learn more about FlexShopper! 2022 FlexShopper LLC. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. Customers with less than perfect credit history may qualify. WebThe good news is that with FlexShopper you have the flexibility to lease-to-own by If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. Experience the most up to date processors and touch technology. FlexShopper is a lease-to-own website that allows you to buy products 7 An initial security deposit and/or payment may be required. I requested the return 4 days after I received the items. You will regret it. This is a HORRIFIC company! Who's stopping them!?!? Early payoff. However they won't change my address on my account. There is a website that saves periodically the whole internet. Everytime I called them it was your money will be credited in 7-10 days. Said will have a supervisor call me today have heard from no one. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. What is stopping me from ordering from you and then not paying and keeping the item? Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. A successful request returns the HTTP 200 OK status WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few Save my name, email, and website in this browser for the next time I comment. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. SCUM OF THE EARTH! The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. The Lease was approved and notified via email on 06/23/22. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). All other terms and conditions of your Lease remain in effect. Wed love the chance to earn back your trust and further investigate your feedback. International Association of Better Business Bureaus. You have the freedom to lease what you want from where you want. And none of cards have that number. Are the items brand new that you rent to own? They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. Most emails are answered within 48 hours. Our bank didn't charge us for that and they were sympathetic. With lease-to-own, your customers . This credit will be applied to the second weekly payment due, provided your first payment clears. We hope this helps and happy shopping! Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Extremely deceptive company charging double or triple what an item is worth. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door.

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