how to prepare for an interview with kaiser permanente

I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Sexual intercourse. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. "As I've just recently entered the workforce, I would be most comfortable in a support role on this team. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. "I have previously completed a background check to be a volunteer, so I have no problem completing another as a condition of employment with Kaiser Permanente. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This is a great response, and it shows that you truly do care about the people that you come across every day. I tried to always keep a positive attitude and remain flexible, knowing that being short-staffed was a stress to everyone, so I was willing to do what was necessary to keep the team moving together. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. This process helped make our project a success in the end. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. It's great that you are working on asking for help from a variety of people when needed. But I don't want you to be surprised by the information. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I also learn a different kind of articles and submit my test to renew my certificate. List several ways that you receive your industry knowledge and stay on top of trends. I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Your answer shows the interviewer that you can work well with almost anyone. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. I took these methods and incorporated them into our setting. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. It sounds as though you have exceptional patient service skills! ", "I have a clean criminal record and am happy to comply with any background check you require of me for this role. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. This approach has greatly reduced in-house issues related to communication. Difficult conversations require patience, kindness, and compassion, and that's how I would approach communicating difficult news to a colleague or patient. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. We do not have advertisements on our pages but we do try to make money through paid-memberships. Therefore, any date prior to 2019 might not be accurate. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Also, for every month with zero sick days, a bonus was added. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. I cannot take on every step of a project all of the time. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. ", "I am happy to hear that Kaiser Permanente values long-term relationships. "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. I have a kind and outgoing personality. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. You've done well by answering diplomatically. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. He ended up requesting and receiving a transfer. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. My documentation is strong, as well. If they want help, Ill help any way I can. ", "I dislike when there's work politics. ", "I have three philosophies when it comes to my work. Kaiser has over 300,000 employees with a large diverse workforce. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. "In my last volunteer role, I supported a fundraiser for the women's shelter. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I learned a lot from each volunteer, and because we had such a diverse team, we were able to share ideas and solutions to problems that we may not otherwise have been able to come up with on our own. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I have trained myself to adapt my communication style, so a patient gets what they need. ", "I like my job, and I enjoy what I do. Human beings all grow up in different manners and under different philosophies. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Balancing empathy with honesty is key when communicating bad news. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. I have met Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I document all necessary information as soon as possible so that the record is up to date and accurate. I love working as part of a team and my colleagues take well to my personality. New hires were appreciative of learning one on one. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. WebKaiser Permanente deals with healthcare, a field that has several challenges. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I love my job. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. One is ABC, and the other is XYZ. The staff wanted to start double-booking patient time slots. To help you prepare for a Kaiser Permanente job interview, here are 35 As the manager, I knew I could not let this behavior continue. ", "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. What makes you want to give back to your community? You can begin with your recent education, family life, volunteer work, or talk about your travels. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. Apr. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Regin Elige tu regin. We met a few times, delegated assignments, and planned to meet again in a few weeks. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. ", "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Written by Jaymie Payne on March 5th, 2023. ", "I am an avid fan of Google alerts! 26California-based health care group Kaiser Permanente announced on Wednesday that it expected to acquire Geisinger Health and develop a new company that would focus on value-based care. Your version of customer service sounds warm, welcoming, and caring. "During my first semester of college, I took a communications class that required several group projects. Learn how to get care while youre traveling. I was tasked with spearheading a task force. ", "This is a great question. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. "To be able to provide excellent customer service, I will need the proper training and guidelines to follow so I know what is expected of me. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. "While I was in school, I worked at a fast food restaurant, which was very fast-paced. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! It sounds like you handled this matter with utmost urgency and great customer care. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I was gentle but honest with him about how others perceived him and his impact on the other employees. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". For 180 days, my employees were rewarded for coming to work 10 minutes early. Vaginal douches. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I am always sure that when at home, my family gets my attention first. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I was nervous that I was not using the proper equipment during high-exposure risk procedures. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Perhaps you use a particular app or software. WebHere are some tips on how to prepare effectively for the Kaiser job interview: Read the Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. WebOnline testing for Kaiser Permanente may take the form of both psychometric tests and Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Your problem-solving approach is fantastic! Every person I care for has a story. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. You've answered well by sharing that you face stressful situations head-on. I love working with like-minded people who set challenging goals for themselves. That way, it's easier to transition care, and the patient has all their info in the same place. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". They want to know that your passions align well with what Kaiser Permanente is offering. Most interviewers will interpret a cliche response like that as dodging the question. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I like to manage my time to finish my projects on time. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. I never give up and will work until I have found a solution to whatever problem is at hand. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. Talk about your qualifications and skills that will help you to do this job well. I understand the need for change and do all I can to support it. Great answer! Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. 6 min read. ", "I'm a bit of a nerd. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". There is a balance between allowing normal emotion and allowing it to impact your work. Dress and groom for comfort and cleanliness. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. ", "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. What happens if I pass the test? If you earn a passing score on the required assessments for your position at Kaiser Permanente, you will be invited to participate in either a virtual or in-person interview. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Truth is always key, so I will be honest and clear when communicating the news. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. "My customer service skills with my patients are definitely one of my strengths. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. This is a great start! Your response makes it clear that you volunteer in your community in various ways. This sounds like a very collaborative workplace. Well done! "Since I am new to healthcare, I do not have any formal experience in this area. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Mi cuenta. "I believe I could improve on some technical skills including Excel and Word. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. When I enjoy what I do it doesn't feel like a chore. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Find additional company focused interview questions by practicing from one of our industry sets. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. This question is a little tricky because it's unclear. ", "You are searching for someone with 5 years' experience and I have two. ", "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In this role, I would go above and beyond to treat every patient and their families with the same respect and care that I would my own family or friend. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I also made sure to teach that best practice to all new hires. We wanted to create a resolution with this person. ", "I work good with minimum supervision, but I also enjoy working with a team. If it were a situation where the person was being rude or disrespectful, that might be a little different. I'm very outgoing and people-centric, I love serving others through excellent customer service and compassion, and I'm very reliable, having only missed two days of class in my two-year program. "I would say my patient care philosophy would be to always put the patient first. ", "I know this will come off as cliche, but it's truthful. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. You've chosen a powerful example that can help make you a more memorable candidate. "In my last semester of school, we had several assignments that were group projects, and I worked with a diverse team of students at that time. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022, 114 questions and/or answers were updated by Jaymie Payne on March 5th, 2023, Checked for grammar and spelling mistakes by Ryan Brown on March 5th, 2023.

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