tlg fye vip cancel membership

Its wrong but U can;t force anyone to get something they really don't need, I mean come on how often is the average person going to shop at an entertainment center unless you're a DJ or a game addict. I want it refunded to me and want this to stop! Please turn it on so that you can experience the full capabilities of this site. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. I just checked my statement and I saw that FYE charged me $12 for their Backstage VIP. HERE IS WHERE I GOT IRRITATED: Please sign the receipt" We aren't all scammers. Read receipts that you sign or packets of info you receive, call and talk to a manager or go online for additional info. Share your photos and videos with others to prove the truth of your words. I have been charged and I never authorized anyone to charge my account. DoNotPay wont let companies charge you after your free trials expire! 3. GOOD LUCK! This morning I checked my bank account and they took 9.99 out again ! You just access your account on the website and click the "Cancel" button. "I'd love to see you stand there, in public, and thoroughly read the crap most cashiers hand people." I go out of my way to help customers, to help them find a movie or a funko pop. They cost me so much for their lousy 5% off. May I speak to your supervisor?" We regret that we are unable to cancel orders once they have been sent to one of our fulfillment centers or partners for processing. Apparently, they never took this "deal" off. I want my money refunded immediately! plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. Who the hell do you think you're calling uneducated? Posted 12/11/2013. FYE Backstage Pass VIP members can now enjoy discounts and savings through the convenience of a mobile app! Yes, it will. I'm paying for something i didn't even know I was signing for, all i know is that the sales person told me I was going to B saving 10% on my purchase today because of a special promotion they had going on. The membership was canceled and they credited ($11.99) back onto my credit card. This is ridiculous. I've had this happen to me today. I found out that the only way you agree to it is this: you know how when you use your credit card and you have to sign a slip? Follow these steps: Using your phone, call 1-877-351-2131. On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? You need to provide a receipt. I might have used 2 or 3. and our GPS search - find deals near you wherever you are! I am so disappointed. The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. Since I now had it for another two months, not long after that I filled out the form for the gift card (with the correct address on it). Box 41248, Nashville, TN 37204-1248. An average American spends. I spoke with Martin who was very helpful and that was it. Create An Account. How do I find my FYE VIP membership number? I filed a huge complaint and intend to have the representative fired who caused all of this grief. Lines bank-level security protects sensitive personal information and prevents unauthorized use. I bought a CD (stupid) from FYE for $20 (stupid) and got hit with the same scam on my debit card. FEATURES: No printing! Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. I said no you had my address wrong last time what makes me think you'll get it right this time, and eventually she gives up and says my account is cancelled as of that day and gives me a confirmation number. Even if the FYE was closed it doesn't matter. As soon as your free trial is over, you will be charged for your membership . 2023, Emma Technologies LTD. All Rights Reserved. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. The cashier asked for a birth date and I gave him it (I figured he needed to verify my debit card like how some places ask for ID). There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Write. Frustrated. the backstage bass and fye AREN'T RELATED! Then they make it a major hassle to cancel once you realize you've been scammed. I ask why. Ask the agent to cancel your Backstage Pass membership. Keep up to date with the newest releases or just browse other readers' hauls and collections. We've sent you a text with a link to download Emma. FYE Backstage Pass VIP, P.O. Well come March and sure enough there was an FYE-VIP charge of $11.99 on my card so I called and explained the situation to the phone representative. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. If applicable, ask for a refund. It's really easy to cancel if you register right from the start. As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. To help you avoid undesired expenses, we can set you up with a virtual credit card. goodluck. I got a return e-mail within 2 hours. Since its charged as maxed out over 400 bucks on fye card without my knowledge. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) I worked for a retail company who always did the same thing (but the catch is: OURS WAS TRULY FREE) so I thought nothing of it. Create an account and enjoy these benefits: Quick & Easy Checkout. ); and I would have to call back in 5 days in order to cancel. You see, I've actually been working at a Sam Goody store (which is affiliated with F.Y.E.- think of it as the Gamestop/E.B. More time goes by and still no gift card, so a little over a week ago I give up on the gift card and call to cancel before it charges me for the month. ranks 102nd among DVD sites. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Resolved. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. Great Fun review: unauthorized charge. Backstage Pass VIP subscription service that you no longer need just became so much easier. All the information you need can be found on the web site fyevip.com or by calling the number previously listed. You will probably have to repeat yourself a few times. FYE - backstage pass vip/magazine program, FYE - called to cancel could not get through on four consecutive days. You don't have to give any information. Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. I made the mistake of calling while I was at work, and had to do something midway through, and ended up just agreeing to get her off the phone. But anyways, my main point is that - not all the stores are terrible, not all the employees are. I'm shivering. I also work at a Huge university and I will assure to tell every person I see about this so they do not support this company either. I don't mind calling to cancel services. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I say I was not informed because when purchasing a few last minute christmas gifts, the clerk asked if I would like to save 15% on my NEXT purchase (notice the 'next', because there was no savings advertised for the current one) to which I replied no thank you. So, according to the site, I could also use this same deal at my local Sears. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. Before I let them sign, I tell them that "If you don't call this number in 30 days, it's 11.99 a month that gets charged to this card." Backstage Pass is a rewards program which provides members with certain benefits. That being said, I still don't support the amount of trickery the FYE employees use to sign people up for this card. Use it to sign up for any free trial, and you will never be charged after a free trial again. Order History. Members Save: $8.00 (23%). Every single time. The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. This place sucks $11.99 charge for some stupid VIP pass this place has been scaming me for 2 years I never signed up for this . Before you set out to cancel your subscription, make sure you have your membership number ready. Not using your FYE Backstage Pass VIP membership card as much as before? I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. She bought it only the day before! What they are doing is illegal. and she again said "yes, it's free to sign up". I'm sure that there are associates who are unethical, that's undeniable. Backstage Pass VIP, P.O. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. I'm by no means perfect. I circle where to cancel, as does everyone else in my store. My total was high and the cashier offered me 10% off, and explained to me the card and that I could cancel within 30 days without a charge. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. So I did just that. But that applies to pretty much every agreement you'll ever come across- it's not specific to the V.I.P. It took me 3 months of being charged to get a cancellation from them. So the two months go by, and still no gift card. This will surely increase the credibility of your complaint. So I cancelled my debit-card and ordered a new one (so that they would not have my card #), and will be calling them in a few days. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. We'll discuss their features, prices, and other important information to help you decide which one is right for you. Yes, 11.99 is crazy. Email - service@fyevip.com. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Featured review. Apparently the D-bag who took the call couldn't understand English very well and documented that we want to continue the services. She confirmed it. and our As a subscriber to Backstage, you are free to cancel your subscription at any time. So I go into my local FYE store today, after reading this stuff. . When I did, I was informed that the optometrist had been out of practice since 2005 and had DIED in 2009. I should have known right there to just stop her and walk out, that was dumb on my part. I like to buy CDs and Best Buy or WalMart don't sell used CDs so FYE is my best choice. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Games equivalent) for over six months now. He said the address it was sent to, which was the WRONG ADDRESS that they had from before. Write a letter to the company requesting a membership termination. He took my membership card from me and cancelled it. It's the backstage pass the screws you over, NOT FYE. Most educated people would say "I'm sorry, I'm busy." I'll never go there again, they're on their way out of business, and soon their assets will be liquidated and/or donated to Goodwill for tax write-offs. AEE131- I completely understand. We're REQUIRED to prompt you upon checkout for a Backstage Pass, 2 year warranty, and reservations if you pay with cash, and a V.I.P., 2 year warranty, reservations, and magazines if you pay with credit (at the moment, it's constantly changing). Box 41248, Nashville TN 37204. Knowing how difficult it can be for sales associates to get people to sign up, I said yes. Make sure youve included your personal information and membership number. If you have changed your mind and would like to request a return for your NEW product item *Please contact [emailprotected] for a rma# and return instructions. Within the past year I prepaid for songs that I could download at later date. I have demanded, and after a lot of ###, finally gotten my signed copies. I willingly signed up for it.. but because of financial new financial issues I can't' afford to be having almost 12 bucks being taken out of my account for benefits I can't really use in the first place right now. FYE can't cancel the card for you. I agree that some cashiers can trick you into something but you, the customer, still need to AGREE TO IT! No one said a word to her about any program.. nothing about a free trial or monthly fee. You can cancel your membership from your smartphone, and it won't take you more than a couple. Consumers complaining about f.y.e. What do FYE Backstage Pass charges look like on my bank statement? Although I feel stupid for forgetting to call I'm glad I got my money back and I'm currently a Platinum member. This is fraud in the highest form and companies that commit it should be stripped and shut down. He asks me my information, tells me that he's keeping me signed up so I can still enjoy all of their "wonderful" benefits (that I'll never use), that he will waive my fees for this month (so I have until May 15th to cancel now before I'm charged again), tells me to have a nice day, and promptly hangs up. Angela Edwards, Esq., Law Office of Angela Edwards, East Longmeadow, MA 01028 (413) 525-3820. He then gave me a confirmation number. f.y.e. Now that I am looking into it before calling in the last 15 minutes since I searched I have read at least 10 complaints all stating the same exact situation as my daughter. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. Cancel at any time." Financial Conduct Authority Reg Nr: 794952. FYE offers its new members a one-month free trial that will automatically turn into a paid monthly subscription. Key_News_9280 28 days ago. We just noticed it. And honestly, we sign up for it as well. I was a victim of the FYE VIP BACKSTAGE PASS scam as well. I am having my credit card company fully investigate and dispute these charges. Write. I went home and hung the discount card on my fridge. (Sometimes we are all caught off guard in high-stress situations). Of course, a few days later, I get the $12 charge again (actually it was still processing). TN 37204-1248. Every time I order something, it seems to be missing or damaged. $12 a month is a little too much for coupons. How do I get my money back from fye Backstage Pass? Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. The guy answers and asks if I got the gift card, I said no. Type in FYE Backstage Pass as the service you want to cancel. Submit a complaint and get your issue resolved. Backstage Pass VIP membership. I can listen to the CD on youtube, or buy it for 6 dollars on Amazon or iTunes. An average American spends thousands of dollars every year on various subscriptions and memberships. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? You need to enable JavaScript to run this app. Meet Emma, your Best Financial Friend. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. As expensive as there products are you would think they would not have to scam consumers as they do. You should always ask if you're suspicious or have doubts. When I called the number from my credit card statements and explained to them I had previously canceled this membership during . Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. That nonwithstanding, I found a really good deal (30% off eye exam and glasses), and since I have been needing to get my eyes re-examined, I called the company the deal was for. Well as I am here looking at the book and see plain as day that it says "Your first month is free and then just $9.99 a month after that. Your browser's Javascript functionality is turned off. This is the second month they took 11.99 out. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. I was asked my info at the register like 75% of stores do now a days to help market their products. This review was chosen algorithmically as the most valued customer feedback. To help you avoid undesired expenses, we can set you up with a virtual credit card. Log in to fyevip.com, go to My Account and click on the end membership link. I shop at FYE occasionally, and know about their yearly membership to get a discount just at FYE, but had never signed up for it. Great Fun review: charge my debit card. Just because I disagree with a user's complaint on a complaint website doesn't make me a troll. Whether you're close to home or on the road, simply search for participating . The guy never gave me any details about how to cancel, and I almost got charged a ridiculous amount of money for subscription renewals on the "FREE" magazines they had me pick. I have signed up for the card, and cancelled it. I have been charged with $9.99 two times now even after I have cancelled it! And another question, why is fye charging me? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. For more information, please see our I worked at a mall this holiday season and whenever I shopped at FYE the clerk would ask me if I wanted it and usually I would just say no thanks. Mind you, they didn't state something like "Are you sure you would like this canceled? A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! The agreement for the $11.99 charge is on THAT. 3. Without consent. I work in retail, as well. Always interest-free. Be sure to get a confirmation number or email for the cancellation. There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). f.y.e. I had success, this is what everyone needs to do. Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card. Please do this for yourself and others. Backstage Pass VIP membership. FYE - customer service. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. Who authorized it? If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. Well this just happened to my daughter. Well, Jackie, who are you aiming that ridiculous comment to? Charging Your Credit Card. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. The only way is to call a 1-800#. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All deposits are protected by our member banks and partners. Line is your one-stop destination for all the information you need Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. So after I said I'd sign up, she says "Yay! Me: No thanks. Youre not alone. But not all stores are like that. and $200 for all your financial emergencies. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. First of all, seriously, my password needs an upper and lowercase letter, a number, AND a special character?!?! But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. It is extremely easy for the cashier to just blatantly lie to you. I hope this solves everyones problem. There are four ways to cancel your money saving f.y.e. Once you finally get through to an operator they try to trick you again into staying longer. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. (: Keep in mind, I don't typically do online banking for security purposes. they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. It is deceptive business practices and fraud. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. There are two versions of it the BSP and the BSPVIP. If you want to jump the phone queue, use DoNotPay! In response to LoyaltoFYE: However I noticed another charge on my e-bank statement which was from F.Y.E.and had no telephone number next to it like the magazine charges did. This review was chosen algorithmically as the most valued customer feedback. Wish List. This is for F.Y.E. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. I'll call tomorrow to cancel. DoNotPay offers plenty of services that can be useful to you. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. I addressed each one of the original poster's complaints in my comment, and then some. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As I said, they are two seperate things. Back to the main point, though, I agree with you when you say that you shouldn't agree to terms you're unsure of. I am on disability! Then they charged me for two months in a row. 3 months later, I notice I've been being charged 11.99 monthly for this effing card. * Includes amounts subject to any holds. I am finding frequent $9.99 charges on my credit card from FYE VIP. If nothing else I was actually suprised to immediately talk to an operator and not a machine. The store manager has no customer service skills and the store it's self seems disorganized. What is Fye * BSP VIP? There are three ways to cancel your FYE Backstage Pass membership: Track all your paid subscriptions in one place, for free. I would like to see the proof of me signing up for this service? I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. Subscription services cost more than it seems. Speak in a harsh (not yelling) tone. Here's the phone number for everyones referenece: [protected]. At this point I got suspicious, so I asked, "Why do you need it?". So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. I agreed; It lowered my total by a bit and I was in a rush. It's that easy! Next time, give helpful info, not a bunch of snarky baloney. You would think that they would email me a notice of their discontinuing this service. I found out this month I was charged $11.99 on my credit card. I stupidly signed up for the EYE VIP pass to get a discount on some CD's I was purchasing. 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #15385170, POS PURCH MC FYE BACKSTAGE PA BR 877 351 2131 NY, CHKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, Misc. Use it to pay bills, renew subscriptions, clear dues Ripoff Report on: Trans World Entertainment - Trans world entertainment fye vip membership card scam albany new york . Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. CDs and DVDs are obsolete. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. Its called Backstage VIP Sit back and relax while we do the work. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. To voice your concerns or raise a complaint, simply call :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. i said no thank you and purchased my dvds with my debit card. Does FYE Backstage Pass offer a refund after I cancel my subscription? Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. I said no, that we were all in queue, and it's my turn now, and returns don't take that long anyway. The man on the phone tried again to get me to keep my card. FYE - employees forced to push bsp vip 3. I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. View all FYE reviews & complaints. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I just wanted to help others that are having problems with this and how to deal with it. Next review. I think we can all agree on that. Without a signature. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. You know what?

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