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verizon trade in problems

Trust me, don't waste another second with the customer service agents. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Please help! By signing up you are agreeing to receive emails according to our privacy policy. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Remember my username. We're looking forward to working with you! Please send us a Private Message for additional assistance. or put that toward a. device. Overall, the entire process generally takes 4 to 6 weeks. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Use your submission ID or email address to order a new kit or print another label. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. We'll help cover your costs to switch 2. So I was offered $800 through 24 months for my iPhone XR. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. That is a standard industry practice. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. To create this article, 41 people, some anonymous, worked to edit and improve it over time. 2 Be prepared. Here is what happened to me: I am a new customer and traded-in four Iphones. To apply for this kind of trade-in you must be logged in to My Verizon. Im not holding my breath. *Store drop-off and UPS options aren't available in all situations. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Nothing moves as fast as technology: Todays high tech is old news tomorrow. Use your submission ID or the email address that you used when you first made your trade-in request. I paid for my own shipping envelopes. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. I feel verizon lied. And that's only the people that could log-in to even like/reply. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. Enter your mobile number. If youd like, you can apply it toward your bill, or save it for a future purchase. All tip submissions are carefully reviewed before being published. We would like to take a closer look into your concern. "Warning: Don't Use Trade-In Program" VZW up to no good. Archived post. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Stores The iPhone 13, 13 Pro . Is there really a $35 restocking fee on returned merchandise? If you chose trade in via UPS* look for an email from us and follow the instructions. Refer to Trade in your mobile device FAQs and video for more trade-in information. We want the trade-in process to be smooth and easy! $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. You must be signed in to access this part of the community. Get up to $500 when you. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. First they never sent trade-in kits. The other day, I noticed, they appraised my phone for $142. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Avoid calling when you are on the road or have something pending. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. This article has been viewed 483,948 times. Have any lingering questions? However, the "damaged" category gets broken down further depending on how you answer certain questions. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Check out the latest deals from Verizon on smartphones, accessories and more. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. The most popular is because there actually was a problem with the device once it was received. New comments cannot be posted and votes cannot be cast. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Due to inactivity, your session will end in approximately 2 minutes. We're here for you and we want to help! What the hell is going on? It's very quick and simple and will get results: Hello! Available for Verizon and non-Verizon customers. So I wanna know if anyone else actually got their credit? You can have someone call me at 9am pst today to discuss. Find out the trade-in value of. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Don't see it? They'll pack and ship your device. I encourage others who experience similar problems to do the same. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Which is better (and why). Does my phone have to be paid off to trade in Verizon? You may want to make these calls when you can sit, take notes and wait on hold. I've never owned a S5 and definitely sent a S9. Please, send us a Private Note, so we can open your account, and get you taken care of right away! I've been dealing with the same issue since December 2021. Yes. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Extend your session by clicking OK below. Use our Store Locator and filter for "Verizon Company Store". Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Verizon outages reported in the last 24 hours. * Here is the link to the complaint center at FCC. vzw_customer_support. Even if your devices have no value, we can recycle them responsibly for you, for free. * Dial 1-800-922-0204 from your home telephone only. https://www.verizon.com/support/trade-in-program-faqs/. It nearly drove me insane. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. So I wanna know if anyone else actually got their credit? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. response bias? Welcome to /r/Verizon! I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. This happens for a variety of reasons. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. If so,. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Hi! You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Plus get discounts. Excludes Verizon Prepaid plans. I'd like to hear verizon respond on the matter. Verizon customers might earn a Verizon mobile account credit or PayPal credit. About trading in devices to Verizon Expand All The $35 fee helps to recover some of that revenue loss. File a complaint with the Better Business Bureau. Great deal right? Try being overly polite and thankful. I'm eager to assist you in addressing this. You dont have to put your credit toward a new phone. I upgraded to the iPhone 13 pro and traded in by iPhone XR. How do I remove my personal information before I send back my device? If there is any remaining credit it will be put toward your Verizon account. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Due to inactivity, your session will end in approximately 2 minutes. You can check the status of your trade-in submission online at any time. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. We use cookies to make wikiHow great. (Maybe he meant 6 months?) Don't ship the charger, SD card, SIM card or other accessories with your device. Trade-in your Apple. I have spent hours on the phone and chat trying to solve problem, to no avail. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Im supposed to check back in 24 hours. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Bring your device and UPS QR code to a UPS drop-off location. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Note: Authorized Retailer locations dont accept devices for recycling. Scan this QR code to download the app now. your phone, and receive cash. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. The other day, I noticed, they appraised my phone for $142. Check out the trade-in FAQs page. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Thats what my trade in status said on the app. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. You must be signed in to access this part of the community. I called and they said not to worry, the $33 per month will start being applied next bill. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Use our. Include your email address to get a message when this question is answered. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Visit our Activate your mobile device FAQs for more information. After you accept the trade-in credit and send us your device you can't get the device back. That's what my trade in status said on the app. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Press 1 for English, and press 2 to speak with a rep. PayPal credit within 2 weeks of receiving your device. iPhone trade-in: How much is your phone worth? Answer a few short questions about the condition of your device to learn the estimated trade-in value. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Verizon will pay for shipping to return the trade-in. I even offered to drive the phones to a physical store, but they said that was not allowed. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Read about our Citizen Verizon social responsibility policies. UPS sent "proof of delivery" that all four phones were delivered to Verizon. My issues with the trade in credits are still not resolved. It is terrible to read about your experience trading in your phone, jennk1. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Can you please elaborate on your questions/concern? To get your device to us, you can either: Need to change your trade-in method? Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Get up to $500 when you. If your mobile device has no trade-in value, you can recycle it. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. You'll see the options that apply to your trade-in during the ordering process. This article has been viewed 483,948 times. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. You will receive your first account credit within 1-2 billing cycles. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). To learn more about the process, check out this step-by-step how-to guide. I feel verizon lied. I just had something similar happen, a Trade-in offer that went from $300 to $24. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched."

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