why is my finish line order still processing
Click here to get notifications about new complaints of Finish Line. Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. Before you add an item to your bag, select the "Store Pickup" option. and unable to order using the app as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not let us find something similar or nothing, just sorry. Just so I could look at his name tag. Click on the Sign In link and then the Forgot Password link. We were then approached by another employee who failed to properly explain what should have taken place. The order is STILL listed as processing on the website. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Itll pretty much be processing till shipped afaik. You'll receive a confirmation email after each shipment leaves our warehouse with shipment I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. Youll need to sign in on the PayPal website and provide information payment there. Complete Mortgage Process Timeline. Wait times vary based on demand. Would never buy from them again and would not recommend to anybody, too many problems. And your order will remain in Processing until the EXACT moment the items are preparing to ship. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. I ordered mine on the 14th June and it was in stock, it was due to be delivered on the 22nd June. They are also linked with JD Sports. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. Poor customer service and long wait times. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Also my order charged me for each item I ordered instead of just once. Since the order totaling $41.00 was charged, multiple charges have appeared. Its interesting that for some reason they are quick to cancel orders. I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. You can use the same address or edit it here. Order# [protected] Finish Line guarantees the authenticity of all products sold on its site. I contacted the online chat option and the customer service representative said it was because of a website issue. I purchased an item from this company and they shipped me the wrong item. He replied "sorry about that." Territories we do business in. They are worth a try if you have a local store you can go into. After selecting a lender, the next step is to complete a full mortgage loan application. Hello, The salesperson was nice and helpful. I generally have around 100 orders spread out over the full day. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. I called customer service & explained what happened & that I'd like to reorder them & asked if they could send them express or rush shipping ( their quickest options) free of charge due to the error. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Show more Less. The financial institution determines how long pending transactions and holds remain on your account. This is a MAJOR issue. They both quickly changed to preparing to ship. Does Finish Line offer international shipping? Absolutely! A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. 3 attmpts to work with them. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. Haters, COME AT ME. Bottom line, based on two different occurrences 5 months apart as explained above, Finish Line has been negligently advertising heavily discounted items most likely to lure buyers to buy other products - a form of deceptive advertising. 5. 8. Yes, Finish Line has a loyalty program called Status. Style is an individual pursuit. I rated 2 because I got the original order in perfect timing. Right after you check out with Affirm, the store finalizes your order Is thisnormal? Once that time elapsed I called again to be told the actual time is 1-3 business days. If she had ordered the right shoes I would have no issues. After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. So if I didn't call I wouldn't receive my package? Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! Our policy is only one shoe. Finish Line provides customer support through a toll-free phone number, email, and live chat. i want my money back. All your orders? I inspected the shoes, Nike Air Max+ 2013 costing $179.99. I visited the Finish Line store at the Meadows Mall in Las Vegas, NV, on 3/28/2023 around 3:30 - 4 pm PT to do an impromptu buy of some shoes I saw while walking by another store. But to put that on the paying customers is offensive. It looks like you were misusing this feature by going too fast. I will be writing everyone I can find about this because it's not right at all. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. When I opened the box I was shocked to see 2 different sneakers. If you already have a Winners Circle account, sign in by entering your email address and password. For a second it looked like a great deal for a pair of running shoes - after placing an order and assuming everything was fine, I got an email a day later saying that my order was partially canceled, the shoes bring removed only. Got a team order to place? WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. I ask him "umm where?" The man messing with this girl looked to be of great strength. How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them? I wanted him to send me a return label to return it. I am switching to either footlocker or foot action! 9/21 $25.77 I finally insisted on paying for the shipping so I could have the shoes shipped. The manager replies "we gave you free shoelace and you won't even donate $1?" Waited on the phone for the order to process and she said everything was good to go then 2 minutes later the order was cancelled again. $243.18 per transaction! Absolutely disgusting. For 40 dollars as well! The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. If your coupon is still not working and you believe that it should, we're here to help. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). The wrong sneaker looked like it had been worn & was yellowed. Too many sales is a different problem to too few sales though one that I at least prefer to try solving. I said that she could hold my cell phone, driver's license or whatever. Finish Line gave Sports Illustrated my card number without my permission. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. I received an online order today I placed Sunday. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of Tip for consumers:return policy and shipment is an issue. I've shopped faithfully for years at Finish Line. You can download a reminder on iCal or Google Calendar. Or just from particular customers? For a full listing of our sizing charts, click here. I was actually wearing my pair of the white WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. There was no other customers in the store but me. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Unprofessionalism and Neglected three customers to purchase. I asked his name he said it was "Frederick Sibley. If your shopping bag meets such parameters, verify youve entered all information correctly. Not a moment sooner. We were assisted by a sales associate and she seen the shoes pricing as well. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). They never did. Finish Line offers occasional discounts and promotions to its customers. Please be aware: If you are looking for a particular shoe to drop, then first check out our. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. However, I have seen NOTHING. I ordered my son a pair of shoes over a week ago, selected ground shipping. WebWhy is my purchase still processing? Do not shop here. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. The company's customer service is generally considered to be good. Again, I waited on hold for over 20minutes when a manager finally took the line. It said "Ray". Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. He wore them one time but they hurt his feet so he went to exchange them for a larger size. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. There seems to be some confusion, I take full responsibility and will explain in full. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Order placed on 2/5. Please contact Customer Care if you need assistance. I told him if it wasn't for him I would just walk out. Finish Line Customer Support Lowest Rating. Tip for consumers:Don't trust this company. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. Well, this year I decided to give them another try and the same thing happened again. You can check the balance of your Finish Line Gift Card by visiting our. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. I had to call again and they stated they would expedite my shipping which was a lie. Placed online order 9/18/15. Apple's online order system is real-time and quite accurate. They are supposed to be giving me a $10 credit on my order. Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. I have had to deactivate my account to deal with the overload Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. The Pro Max has hopped between that and Processing for a few days. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. Tip for consumers:Finish Line customer service might as well not exist. WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. I will never order another thing from them. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. Save time, save money and get shoes that actually fit your kiddo. i want to order two pairs of shoes from your website. I made an online order and opened the box to see creased and filthy Air Forces. Give your email address, develop a robust password, or utilize your email account to finish the signup. I wouldn't even them a one star but had to! Shipping confirmation email. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. When I called about the item, I was on hold for 40 minutes. In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide. You have the option of using a Visa or MasterCard debit card to make an online purchase. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. WebMy guess is that Walmart is backed up by a week. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! PLEASE do something about this. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. Order still processing Hi! It is now the 4th, and I'm still fighting with finish line. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? We'd be happy to help you figure it out. Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. Havent heard of any bank problems for a few months, anyone else? WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. I placed an online order on December 28th at 3:09 am. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. The shoes moved to shipped status so I kept waiting. The thing about it is, the store looked abandoned when I walked in. First they sent two different sizes and style shoes in the box. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. Finish Line is an independent retailer and is not affiliated with any other companies. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? We're happy to help. The manager who spoke with us stated the shoe was missed marked. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! Youll receive another email when your item is ready to be picked up in-store. You can track your order using the Track Your Order form on the Customer Care page. Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. someone tell me what's going on! She looked at me from afar and hurried in the back. Gain trust and grow your business with customer reviews. Free shipping was not going through. WebIt takes minutes to find a way to work with Maintenance Work Order. I like to be honest and I was assured that I will receive my shipment in two days. For express checkout, you can sign in to your Winners Circle account. All team orders must be placed within a Finish Line store. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Also, most of the issues are during the holidays, I think. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. This comment was posted by a verified customer. They shipped from Indiana and I live in Illinois. Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. Are there any complaints about Finish Line? Do yous ship to ireland and if so how long would it take. She slumped over with her back to the door. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. My disappointment is that they are not gift-friendly (if you don't live local to a store.) In addition, I got home and inspected the shoes. I called customer service last week and informed them of my issue. This was my first order and will be my LAST order from Finish Line! ), that is what she told me later. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! In addition to shipping, Finish Line has made some of its products available for in-store pickup. I knew this was harassment. The waitress doesn't deserve to be mistreated when food isnt cooked right. I responded with what I thought was the spelling, he said "yeah sure." By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. Even when you call them they have excuses for why they move so ridiculously unbelievably slowly. Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. In addition to shipping, Finish Line has made some of its products available for in-store pickup. 9/20 7.57 We will then review your plan and determine whether to reinstate your privileges. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Edited by: admediauk on Jun 3, 2014 7:43 PM. He had asked for a different color so I called to see how to exchange. Now I was highly disappointed in Ray. We may cancel orders that exceed these limits without prior notice. WebIf you received the notice "Your order is being processed and is subject to final credit approval" means they are checking if your card is still valid and to make sure your credit card goes through for a full amount. Click here for more information on the returns process. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! Of course I know I have those options. I screen shot everything when ordering and have proof I gave correct address. We cannot do any order lookups, check trade values, check stock levels, or process any returns. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. If it does, you can order it online and pick it up at your local store. THEN I try to live chat Finish Line only to find out they have their live chat closed. I wouldn't worry. The company also provides a return policy for defective or incorrect items. Terrible service; I vow to never shop there again. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. After 4 days I am still waiting to receive my show. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. I wouldn't give 1 star if it is not mandatory. Like any company, Finish Line has received some complaints from customers. If you pay extra in order to receive your shipment early -- it will still go UPS ground. I have to keep spending my time returning the shoes and they can't seem to get the size right. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. Ummm until the items sell you dont know what your sales will be. Select your method of payment and provide the billing address. Is this your company? I asked the cashier if I can get free shoelaces or another pair of shoes. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. WebPlaced an order 8 days ago check to see where it is and it still says processing. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. When I entered the store, it seemed and looked abandoned. Basically there is nothing to do other than wait for it to finish processing. ), so this is new to me and completely weird! The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. purdue global email address; dr gordon plastic surgeon; billy garland obituary; when did granite mountain hotshots get certified; best custom monopoly; Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. When I walked toward the entrance the initial salesman said "thanks." Considering I was giving the shoes as a Christmas gift I needed the box to be intact. You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. I was outraged. The credit check will take 3 days. air max 2015 sneaker - purchased & received used sneaker, listing things they don't have in stock and letting you purchase it, poor customer service - unkept store hours, ordered a pair of nike shoes that never came, Read full review of Finish Line and 2 comments. Shipping was fast but one of my shoe boxes came looking completely tattered. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. Never again I put the step in that store. Accessibility Resource Center Skip to main content. Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. So, after many failed attempts I decided to call it quits.