hackney council repairs
Winter is the peak season for heating repairs and we experience high call volumes. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. The service provides a much better user experience and has significantly reduced calls. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. . Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Collect it in a water butt and you can have your own mini reservoir for watering your garden. Contact us to find out more. To request a repair for a communal area, please call customer services 0208 356 3691. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. Costumes must be clean, wearable and undamaged. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. This is our new website design - it's work in progress. View map, The Lighthouse Provided by Civica UK Limited Your session will expire in 0 seconds. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. The statement is clear that the Macpherson definition is still relevant today. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. @hackneycouncil. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. Hackney's ambition for housing. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Keep iterating and improving. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Great place to work. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Communal repairs are usually in areas that people share. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. An example of a normal repairwould bereplacing tap washers. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Please contact your manager if you have issues signing in. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Fax: 024 7682 0001, Housing Ombudsman Service Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. If the repair requires extra work or scaffolding then the repair timescales do not apply. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Coventry CV4 OEH "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. 0345 257 7520 We are collecting warm coats to give to residents in need. We will attend to a normal repair within 21 workingdays. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. View map. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. This work took four weeks. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. Calls Landing Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. The project. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. Hackney Council. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. Based on what we learned, we then developed a prototype service that was tested with users. This scheme is delivered in partnership with Forest Recycling Project. There is a reusable nappy community that organises events and provides support. Therefore, our complaints procedure cant deal with such matters. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. If youd give it to a friend, you can bring it? The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us.