openreach head office contact number

Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. Keeping the status quo was said to be unlikely. due by 7 April 2024, 61100 - Wired telecommunications activities, Companies House does not verify the accuracy of the information filed. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. This means that every hour another 22 premises in the region can access Full Fibre broadband. The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there . We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. We have a range of ways to get in touch for new and existing customers. Openreach Limited runs the UK's digital network. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. However, Ofcom found that there had been a misuse of the terms of contracts allowing the compensation payments to be reduced. Huawei is not permitted to supply the telecoms market in the US and a number of other countries because of concerns that its products include "backdoors" which could allow Chinese security services access to the equipment. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. Openreach builds, maintains and manages the broadband network in Northern Ireland. Becoming independent Your complaint will be logged on our internal system and you will be provided with a unique reference number. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Most of the operations handled from this Openreach corporate headquarter. Myself and my team cover the whole of the UK. If they dont have a badge, dont let them in. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: 0800 023 2023 (option 1) Social media Residential customers Our network is the largest in the UK. Learn about our latest performance, and of course, check the numbers. 10690039. We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. They in turn will contact us to resolve the matter on your behalf. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. Are you wondering how to complain to BT ? Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. Keep your email factual. In 2017, Ofcom published the Digital Communications Review. Our network Seemingly without fail, his secretary picks up the complaint and passes it to the right people. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Service updates. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. Please use one of the customer service options listed above. Most broadband providers use the networks infrastructure to provide their services to customers. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Please leave me a review if you have a moment My Reviews, List of The Board of Directors names Our board, The email address format isfirstname.surname@bt.com. Option 1, then option 2. [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Alternatively you can call us on 0800 023 2023 (option 1). You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. Openreach headquarters is run by an executive team. Find out more about what that means. While you are waiting for a replygo through the normal channels of ringing an advisor. Our 37,000 people are hugely experienced, resourceful and innovative. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". Lorem ipsum dolor sit amet consectetur adipisicing elit. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. We use some essential cookies to make our services work. You can contact us through our chat facility. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. BT Openreach What a great place to work! London In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. Sign up for a free account. 0800 800 150. These include cookies that allow the sharing of anonymous data with selected third-party partners. In March 2017, after various negotiations with, and demands from, Ofcom, BT plc agreed to divest Openreach's staff and non-network assets into a legally separate company, Openreach Limited. From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. Learn about our diversity and inclusion agenda. E1 8EE. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. If youre a customer of an ISP, you should contact them about any service issues or faults. To report any of the following, please call us on 0800 023 2023 (option 1): For more information contact our fleet solutions partner. BT Group plc. In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Our people [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure. Read this document:Code of practice for residential customers and small businesses. 31 March 2022, Next statement date 24 March 2024 You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Please contact the company that sends you your bill. In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. Most of the operations handled from this Openreach corporate headquarter. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. How do I check if an engineer is from Openreach? These include cookies that allow the sharing of anonymous data with selected third-party partners. Clive Selley CBE: Chief Executive Officer Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com [36], In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management,[37] but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company. Myself and my team cover the whole of the UK. Help me to assist hundreds of other desperate customers. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. This means were independently governed, and has helped us become a more autonomous and customer-focused business. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. We also use them to offer content that's personalised and relevant to you. Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. We also use them to offer content that's personalised and relevant to you. See the full leadership team at Craft. Please select from the dropdowns below for other contact pathways. BT Group Newsroom 2021 Copyrights. We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Option 1, then option 2. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Many thanks. Subsequently, BT's Infinity programme and other projects underwent urgent review. At Openreach, we pride ourselves on making sure we provide excellent customer service. Openreach Limited is a wholly owned subsidiary of BT Group. 0800 800 150. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . due by The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. Weekends 8am to 8pm. London I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. In 1987 I began a career as a British Telecom Engineer. Spotted something in our network that's unsafe or damaged? These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Below are some executive team members name of Openreach corporate office United kingdom. BT Openreach Criticised for Failing to Deliver Broadband. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. E1 8EE Subscribe to news. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency.

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